PLEASE NOTE THAT THESE ARE ADMINISTRATIVE POSITIONS, TO AUDITION FOR THE SYMPHONY VISIT THE AUDITONS PAGE AT ALBANYSYMPHONY.COM/AUDITIONS

Box Office Representative
Reports to: senior patron services manager

Summary: The Box Office Representative is responsible for managing ticket sales and customer service for the Albany Symphony. The ideal candidate will be a clear verbal and written communicator, organized, detail-oriented, and enjoy working in a fast-paced environment. The position includes scheduled hours, including occasional evening and weekend hours for Albany Symphony performances and events. This is a part-time position reporting to the Senior Patron Services Manager (transitioning to the Marketing Manager). The Albany Symphony welcomes candidates who represent diverse communities and perspectives.

Duties and Responsibilities

  • Have a working knowledge of Albany Symphony concert and events, policies, services, and venue amenities

  • Provide quality customer service to all patrons

  • Manage day-to-day operations of ticketing and subscription sales. Assist in the management of donation processing as needed.

  • Sell tickets to customers in person, over the phone, by email, and by mail

  • Accurately process payments (cash, credit card, gift certificates, etc.)

  • Fulfill subscription orders sent directly to Albany Symphony, and through telemarketing vendors

  • Ensure accurate information on patrons is processed at the point of purchase, asking relevant data protection questions

  • Answer customer inquiries in a prompt and efficient manner

  • Manage email communications to PatronServices@albanysymphony.com shared Inbox

  • Manage the annual subscription fulfillment process

  • Ensure the fulfillment of house seats, comps, and trade requests.

  • Work with Albany Symphony and venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, will-call ticket pick up, and resolution of any seating or ticketing issues.

Box Office Hours

  • Tuesdays, 10am-4pm

  • Thursdays, 10am-4pm

  • Concert Weeks, Tuesday-Friday, 10am-4pm

  • Concert Day, 2 hours prior to concert start time through intermission

Skills and Qualifications

  • Excellent customer service, communications skills and phone etiquette

  • Strong attention to detail

  • Ability to learn and use a variety of technical systems, including the Albany Symphony’s Customer Relationship Management system (CRM) Spektrix and email platform Outlook.

  • Ability to handle financial transactions and make change

  • Ability to work efficiently with little supervision

  • Ability to remain pleasant during challenging situations

  • 2+ years experience working in customer relations or box office for a performing arts organization

Compensation and Benefits
Competitive hourly compensation at a rate of $18 per hour. Hours will be determined each week over a Monday to Sunday week and mutually agreed by you and your supervisor. Hybrid schedule is possible depending on location and experience. Benefits include complimentary concert tickets, CDTA public transportation pass, access to professional development resources through Capital Region chambers of commerce and League of American Orchestras.

To Apply: Submit via email a résumé and a brief cover letter outlining your interest in this position to alaynaf@albanysymphony.com. Please put “Box Office Representative” and your name in the subject line.

box office representative job description

ALBANY SYMPHONY INTERN

Reports to: Director of Development

About the opportunity

The Albany Symphony is seeking an intern to work alongside the entire staff team for the 2025-2026 Season. Help shape targeted sales and fundraising strategies for the Symphony’s varied and dynamic programming by researching and brainstorming new and different ways to reach potential donors and audiences. Learn the fundamentals of building earned and contributed revenue campaigns, special event management and project budgeting. Create materials and guides that will lend themselves to future positions anywhere in the arts, or anywhere else creativity and organization are appreciated. Help run front-of-house services including the Symphony’s box office and will call.

Successful candidates for this internship will take direction well, prioritize tasks effectively and work well independently. This is a flexible hybrid position including both in-office hours and remote work hours totaling 12-20 hours per week.

Candidates will be able to get to our offices at the Palace Theatre in Downtown Albany for in-office work at mutually agreeable times. Candidates must also be available for occasional evening and weekend work, including on Albany Symphony concert nights.

If you are looking for an opportunity to experience the full scope arts administration and to establish a base of real-world experience in preparation for future endeavors, we would love to hear from you!

Qualifications

Recent graduates or students currently pursuing undergraduate or graduate degrees are welcome to apply, however, we are extremely flexible, especially for the right candidate.

Academic Credit

This is a paid internship, $16.50 per hour for approximately 12-20 hours per week. Terms and reporting flexibility is available to candidates seeking academic credit—send your program requirements along with your materials for consideration.

To Apply

Submit via email a résumé and a brief cover letter outlining your interest in this position, and how you believe interning with the Albany Symphony will benefit both you and the organization. Email your application or any questions to Kirsten Broschinsky kirstenb@albanysymphony.com.

Intern Job Description