ALBANY SYMPHONY

BOX OFFICE & MARKETING COORDINATOR

 Reports to: Marketing & Patron Services Manager

Summary: The Box Office & Patron Services Coordinator provides ticketing services for the Albany Symphony and supports the organization’s marketing and patron services efforts.  The position requires occasional evening and weekend hours including working all Albany Symphony performances and events.  This is a full-time position.

Duties and Responsibilities

Patron Services and Audience Development:

  • Provide superior customer service by phone, in person, and in fulfilling online sales. Provide walk-in reception at the Albany Symphony office and box office services at all concerts.
  • Provide helpful information, including suggestions for events, parking options, driving directions, restaurant recommendations, access for patrons with disabilities, and any other patron services provided by the Albany Symphony.
  • Collect and maintain patron data and lists for effective communication and relationship development.
  • Provide partner venues with all information necessary to provide prompt and professional customer service to patrons.
  • Develop a knowledge of and relationship with Albany Symphony constituents including Board members, donors, and subscribers.

Ticketing and Transactions:

  • Manage day-to-day operations of ticketing and subscription sales, and other patron transaction including donations. Manage annual subscription fulfillment process.
  • Work with the Marketing & Patron Services Manager to establish and implement single ticket and subscription strategies to maximize revenue and properly fill the house.
  • Oversee ticket inventory, up-sell appropriate packages, services, and events.
  • Generate accurate daily financial reports and seating records.
  • Build and maintain performances and patron accounts on ticketing systems.
  • Manage special ticketing needs as well as discounts and promotions. Ensure the fulfillment of house seats, comps, and trade requests.
  • Maintain ticketing processes to maximize efficiency and ensure accounting compliance and accountability.
  • Work with Albany Symphony and venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, will-call ticket pick up, and resolution of any seating or ticketing issues.

Group Sales:

  • With the Marketing & Patron Services Manager, develop and implement strategies to sell tickets to groups such as corporations, schools, churches and senior living facilities.
  • Fulfill group sales orders, collect and analyze data, and provide ongoing customer support and relationship building.

Marketing/Administrative:

  • Provide administrative support to the Marketing & Patron Services Manager.
  • Assist with maintenance of Albany Symphony website and social media platforms.
  • Other duties as assigned.

Skills and Qualifications

  • Bachelors degree preferred with 3-4 years of customer relations experience
  • Previous ticketing experience preferable. Experience with Ticketmaster and Theatre Manager preferable.
  • Strong computer skills with knowledge of Microsoft Office Suite
  • Strong interpersonal skills with an ability to work well with people across a diverse patron base
  • Strong organizational skills and attention to detail
  • Ability to think quickly and solve problems creatively
  • Excellent verbal and written communication skills
  • Knowledgeable and passionate about the arts.  Knowledge of orchestral music a plus.

Compensation & Benefits: Compensation is commensurate with experience. Benefits include health and dental insurance, paid vacation, personal, and sick time off; parking.

To Apply: To apply for this position, please submit resume and cover letter via email to Justin Cook, Marketing & Patron Services Manager at JustinC@AlbanySymphony.com. No calls please.

About the Albany Symphony:  The Albany Symphony is located in the Capital Region of NY and is highly regarded regionally and nationally.  Through brilliant live performances, innovative educational programs and a commitment to creating, recording, and disseminating the music of our time, the Albany Symphony enriches the community and engages over 150,000 patrons each year.


SYMPHONY TICKET AGENT

Reports to: Marketing & Patron Services Manager

The Albany Symphony, located in New York’s Capital Region, is seeking qualified and experienced ticket agents who are committed to the highest standards of customer service. The Albany Symphony is one of this region’s most revered music and cultural institutions. Through brilliant live performances, innovative educational programs and a commitment to creating, recording, and disseminating the music of our time, the Albany Symphony enriches the community and engages patrons from the Capital Region, Hudson Valley, the North Country, and Western New England.

As a member of the patron relationship team, ticket agents will provide critical patron support to the box office during Albany Symphony sponsored performances. This is a part-time, seasonal position. Candidates should be available to work all Albany Symphony performances at the Palace Theatre. Additional hours may be available during the week as needed.

DUTIES AND RESPONSIBILITIES

Box Office & Patron Services Support: Work as part of the Patron Services Team to provide superior customer service by phone and in person at the Albany Symphony Box Office. Sell tickets and subscriptions at each Albany Symphony sponsored concert, collecting and maintaining patron data during sales transactions for effective communication and relationship development. Assist the Box Office & Patron Services Coordinator with the distribution and handling of Will Call tickets and complimentary tickets to donors, sponsors, and special guests.

Must be available to work 4pm to 8PM on the following dates:

  • Saturday, October 14, 2017
  • Saturday, November 18, 2017
  • Sunday, December 3, 2017
  •  Saturday, March 10, 2018
  •  Saturday, May 19, 2018

Skills and Qualifications

  • 2-3 years of customer relations/ box office experience is necessary
  • Experience using Ticketmaster, Theatre Manager and advanced ticketing systems preferred. 
  •  Excellent verbal and written communication skills
  • Ability to think quickly and solve problems creatively
  • Strong interpersonal skills with an ability to work well with people at all levels across a diverse patron base.
  • Knowledgeable and passionate about the arts, specifically orchestral music

Compensation: $12-$13 per hour based on experience. This is a part-time, non-exempt position, seasonal position. Minimum 4 hour shift per concert.

Contact: To apply for this position, please submit resume via email to Justin Cook, Marketing & Patron Services Manager at JustinC@AlbanySymphony.com. No calls please.

 


Volunteer & Internship Opportunities

The Albany Symphony is one of the region's most revered arts and cultural institutions.  At the heart of the Albany Symphony are the patrons and volunteers who donate their time to advance the legacy of the Albany Symphony.

The Albany Symphony is currently seeking volunteers to serve in the following capacity.

  • Concert Greeters
  • Special Event Volunteers
  • Albany Symphony Ambassadors
  • American Music Festival Ushers
  • Musician Hospitality Volunteers 
  • Musician Housing Volunteers

The Albany Symphony welcomes students enrolled and high school or college to explore internships with the Albany Symphony. 

Interns are invited to work alongside industry professionals in the following areas:

  • Fundraising & Development
  • Marketing & Communications
  • Artistic Operations
  • Patron Services 

For information about internships and volunteer opportunities please contact Justin Cook, Marketing & Patron Services Manager at 518.694.3300 x141.