BOX OFFICE & MARKETING COORDINATOR:

Reports to: Marketing & Patron Services Manager

The Albany Symphony seeks qualified and interested candidates for its Box Office & Marketing Coordinator position.

 About the Albany Symphony: The Albany Symphony is an orchestra dedicated to celebrating our living musical heritage and the music of our time.  Through brilliant live performances, innovative educational programs, and engaging cultural events, the Albany Symphony is committed to serving a broad and diverse community.  Based in the New York Capital Region, the Albany Symphony has won numerous national and local awards and recognition for its adventurous programming, recording projects (including a GRAMMY®), composer residencies, and in-school programs.  The Albany Symphony’s current operating budget is $2.3 million with a growing portion of revenue from subscription and group sales.

Summary:

The Box Office & Marketing Coordinator provides ticketing services for the Albany Symphony and supports the organization’s marketing and patron services efforts.  The position requires occasional evening and weekend hours including working all Albany Symphony performances and events.  This is a full-time position, which reports to the Marketing & Patron Services Manager and supervises ticket agents and interns.  The Albany Symphony provides a fast-paced and collaborative environment and welcomes candidates from ALAANA communities.

 Duties and Responsibilities

 Patron Services and Audience Development:

  • Provide superior customer service by phone, in person, and in fulfilling online sales. Provide walk-in reception at the Albany Symphony office and box office services at all concerts.

  • Provide helpful information, including suggestions for events, parking options, driving directions, restaurant recommendations, access for patrons with disabilities, and any other patron services provided by the Albany Symphony.

  • Collect and maintain patron data and lists for effective communication and relationship development.

  • Provide partner venues with all information necessary to provide prompt and professional customer service to patrons.

  • Develop a knowledge of and relationship with Albany Symphony constituents including Board members, donors, and subscribers.

Ticketing and Transactions:

  • Manage day-to-day operations of ticketing and subscription sales, and other patron transaction including donations. Manage annual subscription fulfillment process.

  • Work with the Marketing & Patron Services Manager to establish and implement single ticket and subscription strategies to maximize revenue and properly fill the house.

  • Oversee ticket inventory, up-sell appropriate packages, services, and events.

  • Generate accurate daily financial reports and seating records.

  • Build and maintain performances and patron accounts on ticketing systems.

  • Manage special ticketing needs as well as discounts and promotions. Ensure the fulfillment of house seats, comps, and trade requests.

  • Maintain ticketing processes to maximize efficiency and ensure accounting compliance and accountability.

  • Work with Albany Symphony and venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, will-call ticket pick up, and resolution of any seating or ticketing issues.

 Group Sales:

  • With the Marketing & Patron Services Manager, develop and implement strategies to sell tickets to groups such as corporations, schools, churches and senior living facilities.

  • Fulfill group sales orders, collect and analyze data, and provide ongoing customer support and relationship building.

Marketing/Administrative:

  • Provide administrative support to the Marketing & Patron Services Manager.

  • Assist with maintenance of Albany Symphony website and social media platforms.

  • Other duties as assigned.

 Skills and Qualifications

  • Bachelor’s degree preferred with 3-4 years of customer relations experience

  • Previous ticketing experience preferable. Experience with Ticketmaster and Theatre Manager preferable

  • Strong computer skills with knowledge of Microsoft Office Suite

  • Strong interpersonal skills with an ability to work well with people across a diverse patron base

  • Strong organizational skills and attention to detail

  • Ability to think quickly and solve problems creatively

  • Excellent verbal and written communication skills

  • Knowledgeable and passionate about the arts.  Knowledge of orchestral music a plus.

Compensation & Benefits:

Salary is commensurate with experience. Benefits include health insurance, dental insurance, parking, sick leave, personal days, holidays and vacation days.

To Apply:

Interested candidates should email their resume and cover letter by Wednesday, January 9, 2019 demonstrating how their experience and skills qualify them for the position to JustinC@AlbanySymphony.com.  Selected candidates will be contacted for a phone interview.  Final interviews will begin Monday, January 14, 2019.


DIRECTOR OF DEVELOPMENT

Reports to the Executive Director

The Albany Symphony seeks qualified and interested candidates for its Director of Development position.

About the Albany Symphony: The Albany Symphony is an orchestra dedicated to celebrating and nurturing our living musical heritage and the music of our time. Through brilliant live performances, innovative educational programs, and engaging cultural events, the Albany Symphony is committed to serving a broad and diverse community. Based in the New York Capital Region, the Albany Symphony has won numerous national and local awards and recognition for its adventurous programming, recording projects (including a Grammy®), composer residencies, and in-school programs.

Summary

The Director of Development is responsible for planning, managing, and executing the fundraising and development activities of the Albany Symphony. Working closely with the Executive Director, Board of Directors, and other volunteers and staff colleagues, the Director of Development is a key driver in the organization’s efforts to generate revenues in support of its programs and mission. The Director of Development’s purview includes individual (including major gifts), annual fund, corporate, and planned giving; government and foundation grants; special events. This is a full-time exempt position, which reports to the Executive Director and supervises a Development Assistant and interns. The Albany Symphony provides a fast-paced and collaborative environment and welcomes candidates from ALAANA communities.

Responsibilities - Specific responsibilities include but are not limited to:

Leadership

•Drive the strategic and tactical planning and execution of activities to achieve revenue goals and strengthen community support.

•Support board development efforts to ensure effective communication, collaboration, and successful execution of their fundraising activities.

•Provide and apply expertise to establish best practice and highly effective fundraising policies, systems, and procedures.

•Supervise and motivate development staff and volunteers.

•Provide advice and leadership to staff and volunteers in the execution of fundraising initiatives.

•Represent the Albany Symphony at selected community events to build relationships and support.

•Attend Albany Symphony events.

•Serve as primary staff liaison to the Vanguard leadership. Vanguard is the volunteer organization dedicated to supporting the Albany Symphony.

Department Management

•Oversee and ensure maintenance and deployment of reliable and accurate donor records and database.

•Ensure the production of accurate and regular reporting.

•Plan and coordinate all development activities and communications.

•Develop and manage collateral materials including cases for support.

•Develop and manage department budget, collaborating with Director of Finance on budget projections and accounting for expenses and income.

•Oversee and ensure successful execution of events.

Individual Giving

•Develop and drive the execution of effective programs to cultivate, steward, and solicit individuals, including major donors.

•Create and implement strategies to develop a pipeline of prospective new donors.

•Oversee and ensure excellent execution of solicitation and acknowledgment procedures.

•Support and develop organization’s planned giving efforts.

Foundation and Government Grants

•In collaboration with the Director of Education and Community Engagement (EdCE), manage grant proposal activity including maintenance of a grants calendar, completion of grant applications, gift acknowledgment, and required reporting.

•In collaboration with the Director of EdCE, manage the cultivation and stewardship of relationships with grant-making foundations, corporations, and government entities.

Corporate and Sponsor Relationships

•Steward current corporate relationships and develop pipeline for new corporate support.

•Develop and manage sponsor benefits program.

•Coordinate staff and organization’s compliance with sponsorship recognition and other terms of agreement.

Qualifications - Strong candidates will possess the following:

Education: Bachelor’s Degree required. Master’s Degree or equivalent experience preferred.

Experience, Skills, Qualities

•Minimum 5 years experience in increasingly responsible fundraising and leadership roles

•Experience and skill in supervising and managing staff and volunteers

•Track record in leading an aggressive fundraising program and achieving defined goals

•Experience in the arts and culture sector preferred but not required; performing arts a plus

•Strong time management and organizational skills

•Excellent communication (written and spoken), analytical, and research skills

•Ability to be both an excellent team leader and team player.

•Excellent people skills

•Strong computer skills, including facility with Microsoft Office products

Compensation

Salary is commensurate with experience. Benefits include health insurance, dental insurance, parking, sick leave, personal days, holidays and vacation days.

Recruitment Process

Interested candidates should email their resume and cover letter demonstrating how their experience and skills qualify them for the position to annak@albanysymphony.com.


SYMPHONY TICKET AGENT

Reports to: Marketing & Patron Services Manager

The Albany Symphony, located in New York’s Capital Region, is seeking qualified and experienced ticket agents who are committed to the highest standards of customer service. The Albany Symphony is one of this region’s most revered music and cultural institutions. Through brilliant live performances, innovative educational programs and a commitment to creating, recording, and disseminating the music of our time, the Albany Symphony enriches the community and engages patrons from the Capital Region, Hudson Valley, the North Country, and Western New England.

As a member of the patron relationship team, ticket agents will provide critical patron support to the box office during Albany Symphony sponsored performances. This is a part-time, seasonal position. Candidates should be available to work all Albany Symphony performances at the Palace Theatre. Additional hours may be available during the week as needed.

DUTIES AND RESPONSIBILITIES

Box Office & Patron Services Support: Work as part of the Patron Services Team to provide superior customer service by phone and in person at the Albany Symphony Box Office. Sell tickets and subscriptions at each Albany Symphony sponsored concert, collecting and maintaining patron data during sales transactions for effective communication and relationship development. Assist the Box Office & Patron Services Coordinator with the distribution and handling of Will Call tickets and complimentary tickets to donors, sponsors, and special guests.

Skills and Qualifications

  • 2-3 years of customer relations/ box office experience is necessary

  • Experience using Ticketmaster, Theatre Manager and advanced ticketing systems preferred.

  • Excellent verbal and written communication skills

  • Ability to think quickly and solve problems creatively

  • Strong interpersonal skills with an ability to work well with people at all levels across a diverse patron base.

  • Knowledgeable and passionate about the arts, specifically orchestral music

Compensation: $12-$13 per hour based on experience. This is a part-time, non-exempt position, seasonal position. Minimum 4 hour shift per concert.

Contact: To apply for this position, please submit resume via email to Justin Cook, Marketing & Patron Services Manager at JustinC@AlbanySymphony.com. No calls please.

 


Volunteer & Internship Opportunities

The Albany Symphony is one of the region's most revered arts and cultural institutions.  At the heart of the Albany Symphony are the patrons and volunteers who donate their time to advance the legacy of the Albany Symphony.

The Albany Symphony is currently seeking volunteers to serve in the following capacity.

  • Concert Greeters

  • Special Event Volunteers

  • Albany Symphony Ambassadors

  • American Music Festival Ushers

  • Musician Hospitality Volunteers

  • Musician Housing Volunteers

The Albany Symphony welcomes students enrolled and high school or college to explore internships with the Albany Symphony. 

Interns are invited to work alongside industry professionals in the following areas:

  • Fundraising & Development

  • Marketing & Communications

  • Artistic Operations

  • Patron Services

For information about internships and volunteer opportunities please contact Justin Cook, Marketing & Patron Services Manager at 518.694.3300 x141.