Development Assistant

Job Description

The Albany Symphony seeks strong candidates for the full‐time position of Development Assistant.  The Development Assistant serves as an integral part of the organization's fundraising and administrative team and will work directly with the Director of Development, Executive Director, and Board of Directors. The position entails fundraising administration, database management, and event coordination responsibilities and is ideal for a motivated, team player with the ability to multitask within a fast‐paced work environment. The Development Assistant reports to the Director of Development.

Duties include, but are not limited to:

Fundraising:

  • Coordinate and implement the strategies created by the Director of Development, Executive Director, and Development Committee for the acquisition, cultivation, retention, and stewardship of current and prospective individual donors, including the production of all printed collateral, letters, and mailings.
  • Implement administration of Donor Benefits packages, including fulfillment of benefits, production of mailings, follow up, and donor event planning.
  • Lead the annual fund efforts through direct mail, telefundraising, and digital giving
  • Assist the Director of Development and Executive Director in researching key individuals and corporations to enhance fundraising efforts for the organization.
  • Work with the director of development to ensure execution of all concert sponsor benefits.

 

Database Management

  • Serve as the lead operator for the donor database (Theatre Manager), including its infrastructure, data entry systems, gift processing and reporting.
  • Identify and implement processes and improvements to ensure the integrity of the database, including troubleshooting/identifying inconsistencies and making corrections.  
  • Process all incoming contributions and pledges. 
  • Prepare and mail all donor acknowledgements.  
  • Prepare and track invoices on unpaid pledges.  
  • Create and update program book donor listings and other development content.

 

Volunteer and Events Management

  • Assist and support the Gala and Special Events Committees including coordinating meetings, organizing lists, organizing site visits and implementing details for events.
  • Assist in presenting special events tied to donor cultivation/acquisition/stewardship, and income generation
  • Support activities and processes for the Board of Directors.
  • Attend all concerts and performances and other occasional events on evenings and  weekends. 

Requirements

The successful candidate shall have an associate’s degree or higher and at least 2 year of administrative experience and shall:

Qualities and skills:

  • Possess great integrity
  • Be able to interact effectively and enjoy working with diverse constituencies
  • Be committed to a high level of customer service
  • Be a strong team player
  • Be able to maintain confidentiality in working with sensitive information
  • Be a self-starter
  • Be able to multi-task and prioritize effectively
  • Possess excellent written, verbal, and interpersonal skills
  • Have attention to detail

Experience using a donor database and skills in prospect research, donor cultivation, and written appeals are preferred.  Experience in and knowledge of the arts are a plus.

Compensation & Benefits:

Competitive full-time salary offered, as well as health and dental insurance, voluntary participation in 403(b)retirement program, and parking benefits. Ten (10) vacation days are offered per year, as well as eight (8) sick days and three (3) personal days. National holidays are observed as days off. 

Submission:

Please send cover letter, resume, and writing sample to –

Geoffrey Miller, Director of Development

geoffm@albanysymphony.com


SYMPHONY TICKET AGENT

Reports to: Marketing & Patron Services Manager

The Albany Symphony, located in New York’s Capital Region, is seeking qualified and experienced ticket agents who are committed to the highest standards of customer service. The Albany Symphony is one of this region’s most revered music and cultural institutions. Through brilliant live performances, innovative educational programs and a commitment to creating, recording, and disseminating the music of our time, the Albany Symphony enriches the community and engages patrons from the Capital Region, Hudson Valley, the North Country, and Western New England.

As a member of the patron relationship team, ticket agents will provide critical patron support to the box office during Albany Symphony sponsored performances. This is a part-time, seasonal position. Candidates should be available to work all Albany Symphony performances at the Palace Theatre. Additional hours may be available during the week as needed.

DUTIES AND RESPONSIBILITIES

Box Office & Patron Services Support: Work as part of the Patron Services Team to provide superior customer service by phone and in person at the Albany Symphony Box Office. Sell tickets and subscriptions at each Albany Symphony sponsored concert, collecting and maintaining patron data during sales transactions for effective communication and relationship development. Assist the Box Office & Patron Services Coordinator with the distribution and handling of Will Call tickets and complimentary tickets to donors, sponsors, and special guests.

Must be available to work 4pm to 8PM on the following dates:

  • Saturday, October 14, 2017
  • Saturday, November 18, 2017
  • Sunday, December 3, 2017
  •  Saturday, March 10, 2018
  •  Saturday, May 19, 2018

Skills and Qualifications

  • 2-3 years of customer relations/ box office experience is necessary
  • Experience using Ticketmaster, Theatre Manager and advanced ticketing systems preferred. 
  •  Excellent verbal and written communication skills
  • Ability to think quickly and solve problems creatively
  • Strong interpersonal skills with an ability to work well with people at all levels across a diverse patron base.
  • Knowledgeable and passionate about the arts, specifically orchestral music

Compensation: $12-$13 per hour based on experience. This is a part-time, non-exempt position, seasonal position. Minimum 4 hour shift per concert.

Contact: To apply for this position, please submit resume via email to Justin Cook, Marketing & Patron Services Manager at JustinC@AlbanySymphony.com. No calls please.

 


Volunteer & Internship Opportunities

The Albany Symphony is one of the region's most revered arts and cultural institutions.  At the heart of the Albany Symphony are the patrons and volunteers who donate their time to advance the legacy of the Albany Symphony.

The Albany Symphony is currently seeking volunteers to serve in the following capacity.

  • Concert Greeters
  • Special Event Volunteers
  • Albany Symphony Ambassadors
  • American Music Festival Ushers
  • Musician Hospitality Volunteers 
  • Musician Housing Volunteers

The Albany Symphony welcomes students enrolled and high school or college to explore internships with the Albany Symphony. 

Interns are invited to work alongside industry professionals in the following areas:

  • Fundraising & Development
  • Marketing & Communications
  • Artistic Operations
  • Patron Services 

For information about internships and volunteer opportunities please contact Justin Cook, Marketing & Patron Services Manager at 518.694.3300 x141.