Development & Patron Services Coordinator

Summary

 The Development & Patron Services Coordinator serves as an integral part of the organization's fundraising and patron services team and works directly with the Director of Development, Development Assistant, Marketing Manager, Executive Director, and Board of Directors.

 The Development & Patron Services Coordinator is the leader of the Albany Symphony’s broad-based giving efforts and the primary steward of its donor database, with opportunities to grow into other areas of fundraising. The position is ideal for a motivated, team player with the ability to multitask within a fast-paced work environment. The Development & Patron Services Coordinator is part of a three-person development team and reports to the Director of Development.

 Responsibilities

Specific responsibilities include, but are not limited to:

 Fundraising

  • With oversight from the Director of Development, coordinate and execute the development, design, and implementation of all broad-based solicitations and communications, including print, digital, and phone/telefunding.

  • Maintain a detailed calendar of all broad-based giving communications, synchronizing efforts with the development, marketing, and patron services teams.

  • Coordinate with all vendors for broad-based giving initiatives, including design, print, telefunding, and list management services.

  • Develop content for broad-based communications and other areas as directed, including solicitation letters, e-blasts, social media content, and newsletters.

  • Manage pledge fulfillment process for broad-based donor population, including preparing reminders for unpaid gifts.

  • With oversight from the Director of Development, assist with funding applications and grants.

Database Management

  • Serve as the lead operator for the donor database (Theatre Manager), including its infrastructure, data entry systems, gift processing and reporting.

  • In collaboration with the patron services and marketing teams, identify and implement processes and improvements to ensure the integrity of the database, including troubleshooting errors/inconsistencies and making corrections.  

  • Maintain an accurate and up-to-date procedural manual for all database entries and reports.

  • In collaboration with the Development Assistant, process all incoming contributions and pledges. Prepare and mail all donor acknowledgements.

  • Maintain and update donor listings for the program book and other materials as directed.

 Patron Services

  • Manage “Super Subscribers” program for subset of donors who are also season subscribers, including assisting with subscription seating and ticketing needs.

  • Lead group sales effort in collaboration with the patron services team.

  • Manage season program book, including gathering content from all departments and coordinating with third party vendor.

 Volunteer Management & Events

  • Attend all concerts and performances.

  • Provide assistance and support for fundraising events as directed.

  • Assist with prospect research and grants as directed.

  • Coordinate interns and volunteers as directed.

 Qualifications & Expectations

The successful candidate shall have an associate’s degree or higher and at least two years of experience in administration, data management, customer service, or a related field. Experience in nonprofit administration, performing arts, and/or education is a plus. Experience using a donor, sales, and/or ticket database is highly preferred.

This position requires honesty and integrity; a commitment to customer service; a collaborative, team-oriented workstyle; confidentiality and discretion; a self-starter mentality; an ability to multi-task and prioritize effectively; excellent written, verbal, and interpersonal skills; attention to detail; and an ability to interact effectively with diverse constituencies. Occasional work on evenings and weekends should be expected.

 Compensation & Benefits

Competitive full-time salary offered, as well as health and dental insurance, voluntary participation in 403(b)retirement program, and parking benefits. Ten (10) vacation days are offered per year, as well as eight (8) sick days and three (3) personal days. National holidays are observed as days off. 

Submission

 Please send Cover Letter, Resume, and Writing Sample to:

Sophie Moss, Director of Development

sophiem@albanysymphony.com


Director of Education & Community Engagement

Summary

The Director of Education & Community Engagement (EdCE) plans and executes robust programs and strategies to strengthen the connection between the Albany Symphony and the broad and diverse regional community it serves through the power of music. The Albany Symphony provides a fast-paced and collaborative environment and welcomes candidates from ALAANA communities. The position reports to the Executive Director and works closely with the Music Director, administrative staff colleagues, and the Board of Directors’ EdCE Committee.

Responsibilities include but are not limited to the following:

Education and Community Engagement (EdCE) Programs

• Manage and enhance youth-oriented EdCE programs currently offered by the Albany Symphony including Symphony In Our Schools, Tiny Tots, Sunday Symphony, Monday Music, and Literacy Through Song Writing.

• Act as the Albany Symphony’s principal contact for educational institutions in the region, arranging school visits by the Music Director and musicians, coordinating programs, and building effective relationships with teachers and administrators at primary, secondary, and higher education institutions.

• Manage and enhance adult-oriented education programs including pre-concert lectures. Work collaboratively with marketing team and audience development committee in these efforts.

• Work with the Music Director to develop artistic content for EdCE activities.

• Research, build support for, plan, and implement new EdCE activities, ensuring that the Albany Symphony exercises innovative and industry best practices in program development.

• Ensure diversity, equity, and inclusion best practices are incorporated in the design and execution of EdCE programs.

• Develop and maintain systems for collecting data, keeping records, evaluating effectiveness and tracking impact of EdCE programs.

• Develop and manage EdCE expense and revenue budgets.

• In collaboration with marketing team, oversee attendance and sales goals and marketing of selected programs.

• Explore shared EdCE programming opportunities with other organizations in the region.

Operational Responsibilities

• Drive the planning and execution of EdCE activities. Maintain EdCE master calendar. Communicate and collaborate on schedules, deadlines, and tasks with Operations & Programming Manager, other administrative staff, and Music Director to ensure excellent execution of EdCE events, concerts, and activities.

• In collaboration with the Operations & Programming Manager, act as liaison for visiting composers and performers to school and community partners. Manage or assist with scheduling and itineraries as needed.

• Consult with Operations & Programming Manager regarding venue and production elements for education and community engagement programs.

• Attend all site visits, performances, and rehearsals for EdCE programs.

Fund-Raising Responsibilities

• Assist development team in identifying and executing grant applications in support of EdCE programs. Assist in developing relationships with granting organizations and funders.

• Assist development team in executing final and progress reports related to EdCE grants.

• Assist development team in facilitating individual gifts and corporate sponsorships related to EdCE programming. Ensure that development team is thoroughly aware of EdCE programming, including newly created programs, programs in development, and concepts under consideration.

• Assist Director of Development in ensuring compliance with fulfillment of individual and corporate benefits for applicable programs.

Communications and Advocacy Responsibilities

• Drive the internal and external communications about the organization’s EdCE goals and achievements, including ensuring photo and/or video capture of all relevant programs.

• Attend and/or ensure Albany Symphony presence at key community events and forums.

• Serve as organization’s primary liaison with partner organizations.

• Provide regular reports for the Executive Director and Board of Directors, including the EdCE Committee.

• Serve as staff liaison to the Board of Directors’ EdCE Committee.

Qualifications

• Minimum four years of experience working in education, performing/fine arts, community organizing, or related field

• Bachelor’s degree in related field such as performing/fine arts, education, community programming. Familiarity with symphonic music desirable

• Strong and proven organizational skills. Experience in executing complex projects with multiple stakeholders.

• Highly self-motivated

• Excellent written and oral communication skills

• Strong interpersonal skills. Ability to work effectively and equitably with diverse constituent groups and people from all races, nationalities, cultures, abilities, classes, ages and sexes

• Passion for the arts and their power to transform lives

• Strong computer skills including facility with Microsoft Office products and database experience

• Ability to work specific nights and weekends, particularly those connected to Symphony concerts and events.

Compensation

Salary is commensurate with experience. Benefits include health insurance, dental insurance, parking, sick leave, personal days, holidays and vacation days.

Recruitment Process

Interested candidates should email their resume and cover letter demonstrating how their experience and skills qualify them for the position to Anna Kuwabara, annak@albanysymphony.com.


AUDITIONS:

SECTION FLUTE

The Albany Symphony, a per-service orchestra based in New York’s Capital Region, will hold auditions for Section Flute on Sunday, September 8th, 2019 in Albany, NY. The position will begin with the 2019-2020 season.

The 2018-2019 rate of pay is $110.00/service for base scale (NOTE: The 2019-2020 base rate is subject to the result of Collective Bargaining Agreement negotiations).

Qualified applicants should send a one-page resume and $50.00 deposit, to be received by August 8th (returned at the audition or destroyed if cancellation is made by September 2nd) to:

Susan Debronsky, Personnel Manager

Albany Symphony

26 Dover Drive

Delmar, NY 12054

Audition times will be assigned after August 15th and only if resume is accompanied by a deposit check.

No Phone Calls, please.

For repertoire list and excerpts, please click here: Repertoire List and Excerpts


SYMPHONY TICKET AGENT

Reports to: Marketing & Patron Services Manager

The Albany Symphony, located in New York’s Capital Region, is seeking qualified and experienced ticket agents who are committed to the highest standards of customer service. The Albany Symphony is one of this region’s most revered music and cultural institutions. Through brilliant live performances, innovative educational programs and a commitment to creating, recording, and disseminating the music of our time, the Albany Symphony enriches the community and engages patrons from the Capital Region, Hudson Valley, the North Country, and Western New England.

As a member of the patron relationship team, ticket agents will provide critical patron support to the box office during Albany Symphony sponsored performances. This is a part-time, seasonal position. Candidates should be available to work all Albany Symphony performances at the Palace Theatre. Additional hours may be available during the week as needed.

DUTIES AND RESPONSIBILITIES

Box Office & Patron Services Support: Work as part of the Patron Services Team to provide superior customer service by phone and in person at the Albany Symphony Box Office. Sell tickets and subscriptions at each Albany Symphony sponsored concert, collecting and maintaining patron data during sales transactions for effective communication and relationship development. Assist the Box Office & Patron Services Coordinator with the distribution and handling of Will Call tickets and complimentary tickets to donors, sponsors, and special guests.

Skills and Qualifications

  • 2-3 years of customer relations/ box office experience is necessary

  • Experience using Ticketmaster, Theatre Manager and advanced ticketing systems preferred.

  • Excellent verbal and written communication skills

  • Ability to think quickly and solve problems creatively

  • Strong interpersonal skills with an ability to work well with people at all levels across a diverse patron base.

  • Knowledgeable and passionate about the arts, specifically orchestral music

Compensation: $12-$13 per hour based on experience. This is a part-time, non-exempt position, seasonal position. Minimum 4 hour shift per concert.

Contact: To apply for this position, please submit resume via email to Justin Cook, Marketing & Patron Services Manager at JustinC@AlbanySymphony.com. No calls please.

 


Volunteer & Internship Opportunities

The Albany Symphony is one of the region's most revered arts and cultural institutions.  At the heart of the Albany Symphony are the patrons and volunteers who donate their time to advance the legacy of the Albany Symphony.

The Albany Symphony is currently seeking volunteers to serve in the following capacity.

  • Concert Greeters

  • Special Event Volunteers

  • Albany Symphony Ambassadors

  • American Music Festival Ushers

  • Musician Hospitality Volunteers

  • Musician Housing Volunteers

The Albany Symphony welcomes students enrolled in high school or college to explore internships with the Albany Symphony. 

Interns are invited to work alongside industry professionals in the following areas:

  • Fundraising & Development

  • Marketing & Communications

  • Artistic Operations

  • Patron Services

For information about internships and volunteer opportunities please contact Justin Cook, Marketing & Patron Services Manager at 518.694.3300 x141.


Director of Education & Community Engagement

Job Posting (posted 6/4/2019)

Summary

The Director of Education & Community Engagement (EdCE) plans and executes robust programs and strategies to strengthen the connection between the Albany Symphony and the broad and diverse regional community it serves through the power of music. The Albany Symphony provides a fast-paced and collaborative environment and welcomes candidates from ALAANA communities. The position reports to the Executive Director and works closely with the Music Director, administrative staff colleagues, and the Board of Directors’ EdCE Committee.

 

Responsibilities include but are not limited to the following:

 

Education and Community Engagement (EdCE) Programs

·         Manage and enhance youth-oriented EdCE programs currently offered by the Albany Symphony including Symphony In Our Schools, Tiny Tots, Sunday Symphony, Monday Music, and Literacy Through Song Writing.

·         Act as the Albany Symphony’s principal contact for educational institutions in the region, arranging school visits by the Music Director and musicians, coordinating programs, and building effective relationships with teachers and administrators at primary, secondary, and higher education institutions.

·         Manage and enhance adult-oriented education programs including pre-concert lectures. Work collaboratively with marketing team and audience development committee in these efforts. 

·         Work with the Music Director to develop artistic content for EdCE activities.

·         Research, build support for, plan, and implement new EdCE activities, ensuring that the Albany Symphony exercises innovative and industry best practices in program development.

·         Ensure diversity, equity, and inclusion best practices are incorporated in the design and execution of EdCE programs.

·         Develop and maintain systems for collecting data, keeping records, evaluating effectiveness and tracking impact of EdCE programs.

·         Develop and manage EdCE expense and revenue budgets.

·         In collaboration with marketing team, oversee attendance and sales goals and marketing of selected programs.

·         Explore shared EdCE programming opportunities with other organizations in the region.

 

Operational Responsibilities

·         Drive the planning and execution of EdCE activities. Maintain EdCE master calendar. Communicate and collaborate on schedules, deadlines, and tasks with Operations & Programming Manager, other administrative staff, and Music Director to ensure excellent execution of EdCE events, concerts, and activities.

·         In collaboration with the Operations & Programming Manager, act as liaison for visiting composers and performers to school and community partners. Manage or assist with scheduling and itineraries as needed.

·         Consult with Operations & Programming Manager regarding venue and production elements for education and community engagement programs.

·         Attend all site visits, performances, and rehearsals for EdCE programs.

 

 

Fund-Raising Responsibilities

·         Assist development team in identifying and executing grant applications in support of EdCE programs. Assist in developing relationships with granting organizations and funders.

·         Assist development team in executing final and progress reports related to EdCE grants.

·         Assist development team in facilitating individual gifts and corporate sponsorships related to EdCE programming. Ensure that development team is thoroughly aware of EdCE programming, including newly created programs, programs in development, and concepts under consideration.

·         Assist Director of Development in ensuring compliance with fulfillment of individual and corporate benefits for applicable programs.

 

Communications and Advocacy Responsibilities

·         Drive the internal and external communications about the organization’s EdCE goals and achievements, including ensuring photo and/or video capture of all relevant programs.

·         Attend and/or ensure Albany Symphony presence at key community events and forums.

·         Serve as organization’s primary liaison with partner organizations.

·         Provide regular reports for the Executive Director and Board of Directors, including the EdCE Committee.

·         Serve as staff liaison to the Board of Directors’ EdCE Committee.

 

Qualifications

·         Minimum four years of experience working in education, performing/fine arts, community organizing, or related field

·         Bachelor’s degree in related field such as performing/fine arts, education, community programming.  Familiarity with symphonic music desirable

·         Strong and proven organizational skills.  Experience in executing complex projects with multiple stakeholders. 

·         Highly self-motivated

·         Excellent written and oral communication skills

·         Strong interpersonal skills.  Ability to work effectively and equitably with diverse constituent groups and people from all races, nationalities, cultures, abilities, classes, ages and sexes

·         Passion for the arts and their power to transform lives

·         Strong computer skills including facility with Microsoft Office products and database experience

·         Ability to work specific nights and weekends, particularly those connected to Symphony concerts and events.

Compensation

Salary is commensurate with experience. Benefits include health insurance, dental insurance, parking, sick leave, personal days, holidays and vacation days. 

Recruitment Process

Interested candidates should email their resume and cover letter demonstrating how their experience and skills qualify them for the position to Anna Kuwabara, annak@albanysymphony.com.