BOX OFFICE & MARKETING COORDINATOR

Reports to: Marketing & Patron Services Manager

 The Albany Symphony seeks qualified and interested candidates for its Box Office & Marketing Coordinator position.

 About the Albany Symphony: The Albany Symphony is an orchestra dedicated to celebrating our living musical heritage and the music of our time.  Through brilliant live performances, innovative educational programs, and engaging cultural events, the Albany Symphony is committed to serving a broad and diverse community.  Based in the New York Capital Region, the Albany Symphony has won numerous national and local awards and recognition for its adventurous programming, recording projects (including a GRAMMY®), composer residencies, and in-school programs.  The Albany Symphony’s current operating budget is $2.3 million with a growing portion of revenue from subscription and group sales.

 Summary: The Box Office & Marketing Coordinator is the leader of the Albany Symphony’s ticketing services and supports the organization’s marketing and patron services efforts.  The position requires occasional evening and weekend hours including working all Albany Symphony performances and events.  This is a full-time position, which reports to the Marketing & Patron Services Manager and supervises ticket agents and interns.  The position is ideal for a motivated, team player with a keen attention to detail and the ability to multitask within a fast-paced work environment. The Albany Symphony welcomes candidates from ALAANA communities. We especially encourage candidates from historically underrepresented groups in classical music to apply.

 Duties and Responsibilities

 Patron Services and Audience Development:

  • Provide superior customer service by phone, in person, and in fulfilling online sales. Provide walk-in reception at the Albany Symphony office and box office services at all concerts.

  • Provide helpful information, including suggestions for events, parking options, driving directions, restaurant recommendations, access for patrons with disabilities, and any other patron services provided by the Albany Symphony.

  • Collect and maintain patron data and lists for effective communication and relationship development.

  • Provide partner venues with all information necessary to provide prompt and professional customer service to patrons.

  • Develop a knowledge of and relationship with Albany Symphony constituents including Board members, donors, and subscribers.

Ticketing and Transactions:

  • Manage day-to-day operations of ticketing and subscription sales, and other patron transaction including donations. Manage annual subscription fulfillment process.

  • Work with the Marketing & Patron Services Manager to establish and implement single ticket and subscription strategies to maximize revenue and properly fill the house.

  • Oversee ticket inventory, up-sell appropriate packages, services, and events.

  • Generate accurate daily financial reports and seating records.

  • Build and maintain performances and patron accounts on ticketing systems.

  • Manage special ticketing needs as well as discounts and promotions. Ensure the fulfillment of house seats, comps, and trade requests.

  • Maintain ticketing processes to maximize efficiency and ensure accounting compliance and accountability.

  • Work with Albany Symphony and venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, will-call ticket pick up, and resolution of any seating or ticketing issues.

Group Sales:

  • With the Development & Patron Services Coordinator and Marketing & Patron Services Manager, develop and implement strategies to sell tickets to groups such as corporations, schools, churches and senior living facilities.

  • Together with the Development and Patron Services Coordinator, fulfill group sales orders, collect and analyze data, and provide ongoing customer support and relationship building.

Marketing/Administrative:

  • Provide administrative support to the Marketing & Patron Services Manager.

  • Assist with maintenance of Albany Symphony website and social media platforms.

  • Manage front lobby space, monitor and disseminate incoming mail and deliveries.  Fulfill and track office supply orders.

  • Other duties as assigned.

Skills and Qualifications

  • Associates degree with 3-4 years of customer relations experience required.  Bachelor’s degree with customer service experience preferred

  • Previous ticketing experience and familiarity with Ticketmaster and Theatre Manager preferable

  • Strong computer skills with knowledge of Microsoft Office Suite

  • Strong interpersonal skills with an ability to work well with people across a diverse patron base

  • Strong organizational skills and attention to detail

  • Ability to think quickly and solve problems creatively

  • Excellent verbal and written communication skills

  • Knowledgeable and passionate about the arts.  Knowledge of orchestral music a plus.

Compensation & Benefits:

Salary is commensurate with experience. Benefits include health insurance, dental insurance, parking, sick leave, personal days, holidays and vacation days.

To Apply:

Interested candidates should email their resume and cover letter by Friday, August 16, 2019 demonstrating how their experience and skills qualify them for the position to JustinC@AlbanySymphony.com.  Selected candidates will be contacted for a phone interview.  Final interviews will begin Monday, August 26, 2019.

 


AUDITIONS:

SECTION FLUTE

The Albany Symphony, a per-service orchestra based in New York’s Capital Region, will hold auditions for Section Flute on Sunday, September 8th, 2019 in Albany, NY. The position will begin with the 2019-2020 season.

The 2018-2019 rate of pay is $110.00/service for base scale (NOTE: The 2019-2020 base rate is subject to the result of Collective Bargaining Agreement negotiations).

Qualified applicants should send a one-page resume and $50.00 deposit, to be received by August 8th (returned at the audition or destroyed if cancellation is made by September 2nd) to:

Susan Debronsky, Personnel Manager

Albany Symphony

26 Dover Drive

Delmar, NY 12054

Audition times will be assigned after August 15th and only if resume is accompanied by a deposit check.

No Phone Calls, please.

For repertoire list and excerpts, please click here: Repertoire List and Excerpts


SYMPHONY TICKET AGENT

Reports to: Marketing & Patron Services Manager

The Albany Symphony, located in New York’s Capital Region, is seeking qualified and experienced ticket agents who are committed to the highest standards of customer service. The Albany Symphony is one of this region’s most revered music and cultural institutions. Through brilliant live performances, innovative educational programs and a commitment to creating, recording, and disseminating the music of our time, the Albany Symphony enriches the community and engages patrons from the Capital Region, Hudson Valley, the North Country, and Western New England.

As a member of the patron relationship team, ticket agents will provide critical patron support to the box office during Albany Symphony sponsored performances. This is a part-time, seasonal position. Candidates should be available to work all Albany Symphony performances at the Palace Theatre. Additional hours may be available during the week as needed.

DUTIES AND RESPONSIBILITIES

Box Office & Patron Services Support: Work as part of the Patron Services Team to provide superior customer service by phone and in person at the Albany Symphony Box Office. Sell tickets and subscriptions at each Albany Symphony sponsored concert, collecting and maintaining patron data during sales transactions for effective communication and relationship development. Assist the Box Office & Patron Services Coordinator with the distribution and handling of Will Call tickets and complimentary tickets to donors, sponsors, and special guests.

Skills and Qualifications

  • 2-3 years of customer relations/ box office experience is necessary

  • Experience using Ticketmaster, Theatre Manager and advanced ticketing systems preferred.

  • Excellent verbal and written communication skills

  • Ability to think quickly and solve problems creatively

  • Strong interpersonal skills with an ability to work well with people at all levels across a diverse patron base.

  • Knowledgeable and passionate about the arts, specifically orchestral music

Compensation: $12-$13 per hour based on experience. This is a part-time, non-exempt position, seasonal position. Minimum 4 hour shift per concert.

Contact: To apply for this position, please submit resume via email to Justin Cook, Marketing & Patron Services Manager at JustinC@AlbanySymphony.com. No calls please.

 


Volunteer & Internship Opportunities

The Albany Symphony is one of the region's most revered arts and cultural institutions.  At the heart of the Albany Symphony are the patrons and volunteers who donate their time to advance the legacy of the Albany Symphony.

The Albany Symphony is currently seeking volunteers to serve in the following capacity.

  • Concert Greeters

  • Special Event Volunteers

  • Albany Symphony Ambassadors

  • American Music Festival Ushers

  • Musician Hospitality Volunteers

  • Musician Housing Volunteers

The Albany Symphony welcomes students enrolled in high school or college to explore internships with the Albany Symphony. 

Interns are invited to work alongside industry professionals in the following areas:

  • Fundraising & Development

  • Marketing & Communications

  • Artistic Operations

  • Patron Services

For information about internships and volunteer opportunities please contact Justin Cook, Marketing & Patron Services Manager at 518.694.3300 x141.