PLEASE NOTE THAT THESE ARE ADMINISTRATIVE POSITIONS, TO AUDITION FOR THE SYMPHONY VISIT THE AUDITONS PAGE AT ALBANYSYMPHONY.COM/AUDITIONS

Sales and Marketing Manager

Reports to: Executive Director

About the opportunity
The Sales and Marketing Manager is responsible for administering all marketing and digital content for the Albany Symphony. Working closely with the Albany Symphony staff, Board members, consultants, and key vendors, the manager’s primary goals are to meeting/exceeding subscription, single ticket, and group sales goals and increase public visibility of the Symphony’s offerings and values. The ideal candidate is someone knowledgeable about the performing arts, ideally orchestras, and is skilled at managing social channels and creating content to target specific audiences. The ideal candidate will have strong communication abilities, strategic thinking, and a flexible, can-do attitude to utilize and grow the variety of tools at their disposal. The position requires occasional evening and weekend hours including working Albany Symphony performances and events. This is a full-time position reporting to the Executive Director. The Albany Symphony welcomes candidates who represent diverse communities and perspectives.

Duties and Responsibilities
Marketing and Communications

  • Manage the Albany Symphony’s annual calendar of sales and marketing deadlines

  • Take direction from Executive Director and marketing strategists, including Board and Audience Development Committee, to implement all aspects of marketing at the Albany Symphony, including long-term vision and day-to-day marketing tasks

  • Assist in tracking marketing budget including expenses and sales

Advertising and Sales

  • Drive execution of all ticket sales marketing plans for series, special and educational offerings with appropriate staff, Audience Development Committee, key vendors (designers, printers, telemarketers) and media partners (print, direct mail, list, broadcast, etc.)

  • Enhance the Albany Symphony’s group sales through education and community engagement and corporate engagement strategies.

  • Build out the Albany Symphony’s membership programs, including the newest young professional entity, Crescendo Club.

  • Sell ads for the Albany Symphony’s program books, by managing program book vendor(s).

  • Identify and target new audiences to engage with, and invite into, the Albany Symphony’s varied programming and venues

  • Provide regular sales and marketing updates to the Audience Development Committee

  • Oversee part-time Box Office Representatives on all telephone, in-person, email, and walk-up ticket sales. Provide back-up support to the Box Office as needed.

Organization of Content, Collateral, and Brand Assets

  • Update website with support from the Development Communications Manager

  • Maximize SEO through Albany Symphony’s web, YouTube, Spotify, and Meta channels

  • Oversee with content creation vendors and aid in design, editing and production of marketing collateral and public relations pieces, including but not limited to: print ads, radio commercials, postcards, flyers, brochures, e-newsletters and other print and online content

  • Update social media channels with event-specific and organization-generic content

  • Generate, curate, and coordinate new advertising and organic content for social and archival purposes

Publications and Collaboration

  • Provide assets and support to public relations strategist and associated media entities and vendors

  • Coordinate with record companies and artists to maximize the Albany Symphony’s digital reach

  • Build civic relationships that encourage and support effective marketing and public relations efforts, including but not limited to other regional civic and arts partners, Chambers of Commerce, New York State Tourism

  • Support other Albany Symphony colleagues with projects including occasional on-site assignments at concerts and events

  • Other duties as assigned

Skills and Qualifications

  • Equivalent of Bachelor’s degree and 2 years marketing, content creation, and sales experience

  • Knowledgeable and passionate about the arts with direct knowledge of and experience with orchestral music

  • Demonstrated skills with graphic design, content creation, and digital & social media

  • Brand development and management

  • Skilled with social media platforms, ticketing database, and email marketing software

  • Experience building, executing, and overseeing a marketing plan and budget

  • Proven track record of increasing audience engagement and ticket sales

  • Strong interpersonal skills with an ability to work well with people across a diverse patron base

  • Strong project management and organizational skills and attention to detail

  • Ability to think quickly and solve problems creatively

Compensation and Benefits
Salary is $48,000 to $52,000 commensurate with experience. This position is eligible for bonus compensation if sales goals are exceeded. Health and dental insurance, voluntary participation in 403(b) retirement program (three vesting schedule for organization contributions), complimentary concert tickets, CDTA transportation pass, access to professional development resources through various Capital Region chambers of commerce and League of American Orchestras. PTO package, and twelve (12) paid holidays. Hybrid schedule possible depending on location and experience.

To Apply
Submit via email résumé and cover letter outlining your interest in this position. Put “Sales and Marketing Manager” and your name in the subject line. Email your application or any questions to Emily Fritz-Endres emilyfe@albanysymphony.com.

Box Office Representative
Reports to: senior patron services manager

Summary: The Box Office Representative is responsible for managing ticket sales and customer service for the Albany Symphony. The ideal candidate will be a clear verbal and written communicator, organized, detail-oriented, and enjoy working in a fast-paced environment. The position includes scheduled hours, including occasional evening and weekend hours for Albany Symphony performances and events. This is a part-time position reporting to the Senior Patron Services Manager (transitioning to the Marketing Manager). The Albany Symphony welcomes candidates who represent diverse communities and perspectives.

Duties and Responsibilities

  • Have a working knowledge of Albany Symphony concert and events, policies, services, and venue amenities

  • Provide quality customer service to all patrons

  • Manage day-to-day operations of ticketing and subscription sales. Assist in the management of donation processing as needed.

  • Sell tickets to customers in person, over the phone, by email, and by mail

  • Accurately process payments (cash, credit card, gift certificates, etc.)

  • Fulfill subscription orders sent directly to Albany Symphony, and through telemarketing vendors

  • Ensure accurate information on patrons is processed at the point of purchase, asking relevant data protection questions

  • Answer customer inquiries in a prompt and efficient manner

  • Manage email communications to PatronServices@albanysymphony.com shared Inbox

  • Manage the annual subscription fulfillment process

  • Ensure the fulfillment of house seats, comps, and trade requests.

  • Work with Albany Symphony and venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, will-call ticket pick up, and resolution of any seating or ticketing issues.

Box Office Hours

  • Tuesdays, 10am-4pm

  • Thursdays, 10am-4pm

  • Concert Weeks, Tuesday-Friday, 10am-4pm

  • Concert Day, 2 hours prior to concert start time through intermission

Skills and Qualifications

  • Excellent customer service, communications skills and phone etiquette

  • Strong attention to detail

  • Ability to learn and use a variety of technical systems, including the Albany Symphony’s Customer Relationship Management system (CRM) Spektrix and email platform Outlook.

  • Ability to handle financial transactions and make change

  • Ability to work efficiently with little supervision

  • Ability to remain pleasant during challenging situations

  • 2+ years experience working in customer relations or box office for a performing arts organization

Compensation and Benefits
Competitive hourly compensation at a rate of $18 per hour. Hours will be determined each week over a Monday to Sunday week and mutually agreed by you and your supervisor. Hybrid schedule is possible depending on location and experience. Benefits include complimentary concert tickets, CDTA public transportation pass, access to professional development resources through Capital Region chambers of commerce and League of American Orchestras.

To Apply: Submit via email a résumé and a brief cover letter outlining your interest in this position to alaynaf@albanysymphony.com. Please put “Box Office Representative” and your name in the subject line.

ALBANY SYMPHONY INTERN

Reports to: Director of Development

About the opportunity

The Albany Symphony is seeking an intern to work alongside the entire staff team for the 2025-2026 Season. Help shape targeted sales and fundraising strategies for the Symphony’s varied and dynamic programming by researching and brainstorming new and different ways to reach potential donors and audiences. Learn the fundamentals of building earned and contributed revenue campaigns, special event management and project budgeting. Create materials and guides that will lend themselves to future positions anywhere in the arts, or anywhere else creativity and organization are appreciated. Help run front-of-house services including the Symphony’s box office and will call.

Successful candidates for this internship will take direction well, prioritize tasks effectively and work well independently. This is a flexible hybrid position including both in-office hours and remote work hours totaling 12-20 hours per week.

Candidates will be able to get to our offices at the Palace Theatre in Downtown Albany for in-office work at mutually agreeable times. Candidates must also be available for occasional evening and weekend work, including on Albany Symphony concert nights.

If you are looking for an opportunity to experience the full scope arts administration and to establish a base of real-world experience in preparation for future endeavors, we would love to hear from you!

Qualifications

Recent graduates or students currently pursuing undergraduate or graduate degrees are welcome to apply, however, we are extremely flexible, especially for the right candidate.

Academic Credit

This is a paid internship, $16.50 per hour for approximately 12-20 hours per week. Terms and reporting flexibility is available to candidates seeking academic credit—send your program requirements along with your materials for consideration.

To Apply

Submit via email a résumé and a brief cover letter outlining your interest in this position, and how you believe interning with the Albany Symphony will benefit both you and the organization. Email your application or any questions to Kirsten Broschinsky kirstenb@albanysymphony.com.