The Albany Symphony Box Office will be closed for the week of October 19th. This will affect regular business hours on Tuesday October 20th and Thursday October 22nd. Purchases and donation can still be made online.

Any requests regarding ticket purchases or exchanges for upcoming events will be honored when Box Office hours resume on Tuesday October 27th.

Box Office Policies & Hours of Operation

Jump to: Purchasing Terms and Conditions

How to purchase Albany Symphony tickets:

  1. Online – Visit www.purchase.albanysymphony.com to purchase tickets, subscriptions, and make donations 24/7!

  2. By Phone – Call the Box Office at (518) 694-3300 ext. 2 to purchase tickets over the phone.

  3. In-Person – Stop by the office at 19 Clinton Ave in Albany to purchase tickets in-person.

Box Office Hours:

The Albany Symphony Box Office will be open Tuesdays and Thursdays 10:00am-4:00pm. On concert weeks the Box Office will be open Tuesday-Friday 10:00am-4:00pm. On concert days the Box Office will open 2 hours prior to the event start time (open at 1:00pm for a 3:00pm concert, open at 5:30pm for a 7:30pm concert).

How to contact the Albany Symphony:

  1. Visit - 19 Clinton Avenue, Albany, NY 12207
    Open Tuesdays and Thursdays, 10am-4pm

  2. Call - (518) 694-3300 ext. 2
    Open Tuesdays and Thursdays, 10am-4pm

  3. Email - Contact patronservices@albanysymphony.com for ticket assistance and general inquiries
    Reach us by email 24/7

Tickets, donations, and subscriptions are available 24/7 at purchase.albanysymphony.com.

Ticket Exchanges: 

Albany Symphony 2026/2027 ticket holders are entitled to ticket exchanges until 5pm on the Friday before the performance. Exchanges are only available for Albany Symphony performances within the same season for which the original ticket was purchased (For example: a ticket for a November, 20256 concert is only eligible for exchanges through June, 2027.) If you’re unable to attend a concert, the value of the tickets can be converted into a ticket exchange credit. Tickets must be converted to an exchange credit before the originally scheduled performance, and cannot be converted to an exchange credit after the performance has passed. 

Refunds: 

All ticket sales are final, and no refunds will be issued. Tickets can be exchanged to a different performance occurring within the same season, or converted to a donation to support the Albany Symphony.  

Processing Fees: 

An automatic $3 ticket fee will be applied to each ticket sold, including phone, website, and in-person sales.

Ticket Delivery:

An automatic $5 order fee will be applied to any orders that opt for mail delivery. The $5 mailing fee is waived for print-at-home (e-ticket) and will call delivery. 

Gift Vouchers: 

Gift vouchers are eligible for 1 year (12 months) after the original date of purchase. Gift vouchers can be used to purchase concert tickets or season subscriptions.

Donor Benefits:

Donors receive exclusive ticket benefits, including concierge ticket service, invitations to special events, and more! Make your gift today and learn more about your special benefits.

Learn more about donor benefits

Group tickets (10+)

Save up to 25% off single tickets

Entertain and delight your friends, family, clients, employees, organization, or alumni group with a spectacular night out! Discounts are offered for most concerts, so sign up now to bring a group to experience the Grammy Award-winning Albany Symphony!

Share the Albany Symphony with 10, 20, 30, or more of your friends, family, clients, co-workers, or students to save and enjoy the many benefits of purchasing tickets in volume.

Please contact Simon Hayes, Patron Services Manager at (518) 694-3300 ext. 1 or at patronservices@albanysymphony.com for more information.

Group benefits include:

Priority handling

Let the Albany Symphony's knowledgeable team of professionals help you choose the best performance for your group. Group accounts receive the best available seats and can order tickets before they go on sale to the general public.  

No-fee ticketing

Groups of ten or more patrons enjoy the benefit of purchasing tickets without ticket fees.

Personalized VIP service

Enjoy the luxury of working with the same representative. Your account representative can help you select the right block of seats as well as provide you with tools and tips to help you plan your night out.

Worry-free ticket purchase

Unsure of how many people will be joining your group? No need to worry! We will hold your seats with just a 20% deposit while you go out and spread the word. Order your tickets on an agreed upon date and only pay for what you need. Price and discount may vary based on final number of ordered tickets.

Lost ticket replacement

Did someone is your group lose their ticket? Not a problem! Your guest may obtain a location pass or reprinted ticket for any lost or misplaced group ticket. Location passes and reprinted tickets will not be mailed; they will be placed in Will Call for your convenience.

Purchasing Terms and Conditions

  • The Albany Symphony performs at several venues around the capital region. Patrons agree to follow all written and stated rules of the venue and conduct themselves in accordance with the venue’s policies.

  • Patron agrees to follow the Albany Symphony’s exchange policy. 

    • Subscribers may exchange tickets for any ticket of the same or lower price at any other Albany Symphony concert of the same season. 

    • Exchanges for tickets of a higher price may be completed 

    • Exchanges must be requested 48 hours before the performance or earlier.  

    • Exchanges requested after this time or by patrons who are not subscribers will be granted at the discretion of the box office. 

  • Refunds are not available. Management reserves the right to grant refunds in extreme circumstances.

  • All patrons must have a ticket to enter an Albany Symphony performance, regardless of age or group size.

  • Taking pictures, recording audio, or capturing video of a performance is prohibited without the written permission of management. 

  • Patrons arriving after the scheduled concert time will be seated at the discretion of the venue manager. In general, patrons will be asked to wait until movement or piece breaks before they will be allowed to take their seat. 

  • By purchasing a ticket online, using our online RSVP system, or providing your email address, you consent to receiving email communications, including event information such as parking details and updates, as well as announcements about upcoming events.

  • Smoking or vaping is not permitted at any Albany Symphony performance, including outdoor summer festivals. Please consult the venue’s website or call their box office for questions about permitted smoking areas.

  • Programs and artists are subject to change without notice.

  • In the interest of preserving affordable ticket prices for all patrons:

    • Unless otherwise clearly stated, all tickets for Albany Symphony concerts are only purchasable through the Albany Symphony box office, either in person, over the phone, or online at AlbanySymphony.com 

    • The Albany Symphony is not responsible for tickets purchased through unauthorized third parties.

    • Each patron agrees to contact the Albany Symphony to request an exchange according to our exchange policies above, as posting tickets on unauthorized sites or secondary resale marketplaces violates the terms and conditions of sale. We reserve the right to ban any ticket broker that violates these terms and conditions.

    • We reserve the right to refuse to sell tickets to identified ticket brokers and scalpers.

    • We reserve the right to revoke any tickets sold to identified brokers and scalpers through a full refund at face value. Anyone holding a revoked ticket will not be allowed in the theatre.