Box Office Policies & Hours of Operation

How to purchase Albany Symphony tickets:

  1. Online – Visit www.purchase.albanysymphony.com to purchase tickets, subscriptions, and make donations 24/7!

  2. By Phone – Call the Box Office at (518) 694-3300 ext. 2 to purchase tickets over the phone.

  3. In-Person – Stop by the office at 19 Clinton Ave in Albany to purchase tickets in-person.

Box Office Hours:

The Albany Symphony Box Office will be open Tuesdays and Thursdays 10:00am-4:00pm. On concert weeks the Box Office will be open Tuesday-Friday 10:00am-4:00pm. On concert days the Box Office will open 2 hours prior to the event start time (open at 1:00pm for a 3:00pm concert, open at 5:30pm for a 7:30pm concert).

How to contact the Albany Symphony:

  1. Visit - 19 Clinton Avenue, Albany, NY 12207
    Open Tuesdays and Thursdays, 10am-4pm

  2. Call - (518) 694-3300 ext. 2
    Open Tuesdays and Thursdays, 10am-4pm

  3. Email - Contact patronservices@albanysymphony.com for ticket assistance and general inquiries
    Reach us by email 24/7

Tickets, donations, and subscriptions are available 24/7 at purchase.albanysymphony.com.

Ticket Exchanges: 

Albany Symphony 2026/2027 ticket holders are entitled to ticket exchanges until 5pm on the Friday before the performance. Exchanges are only available for Albany Symphony performances within the same season for which the original ticket was purchased (For example: a ticket for a November, 20256 concert is only eligible for exchanges through June, 2027.) If you’re unable to attend a concert, the value of the tickets can be converted into a ticket exchange credit. Tickets must be converted to an exchange credit before the originally scheduled performance, and cannot be converted to an exchange credit after the performance has passed. 

Refunds: 

All ticket sales are final, and no refunds will be issued. Tickets can be exchanged to a different performance occurring within the same season, or converted to a donation to support the Albany Symphony.  

Processing Fees: 

An automatic $3 ticket fee will be applied to each ticket sold, including phone, website, and in-person sales.

Ticket Delivery:

An automatic $5 order fee will be applied to any orders that opt for mail delivery. The $5 mailing fee is waived for print-at-home (e-ticket) and will call delivery. 

Gift Vouchers: 

Gift vouchers are eligible for 1 year (12 months) after the original date of purchase. Gift vouchers can be used to purchase concert tickets or season subscriptions.

Donor Benefits:

Donors receive exclusive ticket benefits, including concierge ticket service, invitations to special events, and more! Make your gift today and learn more about your special benefits.

Learn more about donor benefits

Group tickets (10+)

Save up to 25% off single tickets

Entertain and delight your friends, family, clients, employees, organization, or alumni group with a spectacular night out! Discounts are offered for most concerts, so sign up now to bring a group to experience the Grammy Award-winning Albany Symphony!

Share the Albany Symphony with 10, 20, 30, or more of your friends, family, clients, co-workers, or students to save and enjoy the many benefits of purchasing tickets in volume.

Please contact Simon Hayes, Patron Services Manager at (518) 694-3300 ext. 1 or at patronservices@albanysymphony.com for more information.

Group benefits include:

Priority handling

Let the Albany Symphony's knowledgeable team of professionals help you choose the best performance for your group. Group accounts receive the best available seats and can order tickets before they go on sale to the general public.  

No-fee ticketing

Groups of ten or more patrons enjoy the benefit of purchasing tickets without ticket fees.

Personalized VIP service

Enjoy the luxury of working with the same representative. Your account representative can help you select the right block of seats as well as provide you with tools and tips to help you plan your night out.

Worry-free ticket purchase

Unsure of how many people will be joining your group? No need to worry! We will hold your seats with just a 20% deposit while you go out and spread the word. Order your tickets on an agreed upon date and only pay for what you need. Price and discount may vary based on final number of ordered tickets.

Lost ticket replacement

Did someone is your group lose their ticket? Not a problem! Your guest may obtain a location pass or reprinted ticket for any lost or misplaced group ticket. Location passes and reprinted tickets will not be mailed; they will be placed in Will Call for your convenience.