Purchasing Terms and Conditions

The Albany Symphony performs at several venues around the capital region. Patrons agree to follow all written and stated rules of the venue and conduct themselves in accordance with the venue’s policies.

  • Patron agrees to follow the Albany Symphony’s exchange policy. 

    • Subscribers may exchange tickets for any ticket of the same or lower price at any other Albany Symphony concert of the same season. 

    • Exchanges for tickets of a higher price may be completed 

    • Exchanges must be requested 48 hours before the performance or earlier.  

    • Exchanges requested after this time or by patrons who are not subscribers will be granted at the discretion of the box office. 

    • Refunds are not available. Management reserves the right to grant refunds in extreme circumstances.

  • All patrons must have a ticket to enter an Albany Symphony performance, regardless of age or group size.

  • Taking pictures, recording audio, or capturing video of a performance is prohibited without the written permission of management. 

  • Patrons arriving after the scheduled concert time will be seated at the discretion of the venue manager. In general, patrons will be asked to wait until movement or piece breaks before they will be allowed to take their seat. 

  • By purchasing a ticket online, using our online RSVP system, or providing your email address, you consent to receiving email communications, including event information such as parking details and updates, as well as announcements about upcoming events.

  • Smoking or vaping is not permitted at any Albany Symphony performance, including outdoor summer festivals. Please consult the venue’s website or call their box office for questions about permitted smoking areas.

  • Programs and artists are subject to change without notice.

  • In the interest of preserving affordable ticket prices for all patrons:

    • Unless otherwise clearly stated, all tickets for Albany Symphony concerts are only purchasable through the Albany Symphony box office, either in person, over the phone, or online at AlbanySymphony.com 

    • The Albany Symphony is not responsible for tickets purchased through unauthorized third parties.

    • Each patron agrees to contact the Albany Symphony to request an exchange according to our exchange policies above, as posting tickets on unauthorized sites or secondary resale marketplaces violates the terms and conditions of sale. We reserve the right to ban any ticket broker that violates these terms and conditions.

    • We reserve the right to refuse to sell tickets to identified ticket brokers and scalpers.

    • We reserve the right to revoke any tickets sold to identified brokers and scalpers through a full refund at face value. Anyone holding a revoked ticket will not be allowed in the theatre.

Privacy Policy

At the Albany Symphony, we care about the privacy of our guests, ticket buyers, and donors. The Albany Symphony has adopted this Privacy Policy to inform users how albanysymphony.com collects, uses, and stores personal information submitted to the site.

Collection of Personal Information

The Albany Symphony is committed to respecting and protecting the privacy of visitors to our website. We do not collect personal information from a visitor unless it is submitted voluntarily and knowingly for specified purposes. You can browse our site and read about our organization without providing any personal information or registering.

Information such as your name, mailing address, telephone number, email address, and credit card information may be requested if you make a donation, purchase tickets or a subscription package, or register to receive our e-newsletter. Personal information we gather is never sold or shared with third parties for their own marketing purposes.

Use of Your Personal Information

The information you provide will be entered into our database, and you may be contacted periodically with information about the Albany Symphony, special offers, and our e-newsletter.

The Albany Symphony will protect any personal financial information you share with us. If you make a purchase on albanysymphony.com, we will use your credit card number and address only to process your payment, not for marketing or any other purpose.

By providing your email address, you consent to receive emails about events you have purchased tickets for, including order confirmations, e-ticket delivery, event information, and post-concert emails and surveys. You also consent to receive information about upcoming events and offers.

You may opt out of promotional emails at any time using the unsubscribe link in any email we send. Even if you opt out, we may still send you transactional messages related to your orders, such as order confirmations, e-ticket delivery, and important information about events you have purchased tickets for.

How to Update Your Personal Information

You can help us keep your information accurate by notifying us when you change your address, phone number, or email address. Contact us using the information below if you wish to update your information or no longer wish to receive communications from the Albany Symphony.

Links

albanysymphony.com includes links to other websites. We do not control the privacy policies of these sites, and no information you have entered into our database is shared through these links. Once you leave our site, any information you enter is governed by the privacy policy of the site you are visiting. That policy may differ from ours, and the Albany Symphony is not responsible for any use of your personal information by the operator of another site or for the content of any other site.

Cookies

Like many websites, we use cookies to track aggregated customer behavior and to advertise the Albany Symphony across the Internet. These cookies automatically obtain certain types of information in order to display relevant ads based on which parts of our website you have viewed. They do not identify you personally or allow access to your computer.

Social Networking

We use several social networking platforms, including, without limitation, Facebook, X (formerly Twitter), YouTube, Pinterest, and Instagram. Through these platforms, we may receive some personal information and website usage information about you. We may share personal information stored in our database with these platforms for the sole purpose of serving you relevant Albany Symphony ads. These platforms have their own privacy policies explaining how they use, protect, and share your information, including information you share through albanysymphony.com, and we encourage you to read them.

Mailing Exchanges

The Albany Symphony does not exchange, sell, or rent lists of names, mailing addresses, or other personal information with third-party sellers or other organizations.

Contact Us

To update your information or opt out of communications, call us at 518-694-3300 or email patronservices@albanysymphony.com.